Delivery Problem

  1. How long does the delivery take?
    Normally, it will be 1-2 business days of delivery period to metro manila and 5-7 days to non-metro manila.
  2. Order can’t be received by the estimated delivery date?
    If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as LBC, JRS Express etc.) will have tracking information available in your account. Please check this information and read through the following options:
  • Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors.
  • Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
  • No tracking information available: If you can’t locate any tracking or delivery information about your package, please contact us.

Please confirm the correct shipping address when writing to us about lost packages